Return & Warranty

At Sofara, we are committed to ensuring your complete satisfaction with every purchase. Please review our Return & Warranty Policy to understand your rights and the procedures we follow to support you.

Return Policy

Eligibility

  • Items may be returned within 30 days of delivery for a refund, less transportation costs.
  • Products must be unused, in original condition, and in their original packaging.
  • Returns will not be accepted if items show signs of use, damage, modification, or if the original packaging is missing.
  • Custom or special-order furniture, final sale items, and replacement parts are not eligible for return or refund.

Return Process

  1. Contact our customer service team with your order number to initiate a return.
  2. Returns require written approval before shipping or pickup is arranged.
  3. Returned items must be received at our warehouse within 30 days of delivery.

Fees & Refunds

  • A transportation fee of CAD $298 (CAD $149 for delivery + CAD $149 for pickup) will be deducted from your refund.
  • If you arrange your own return, you are responsible for all shipping costs and associated risks.
  • Refunds are issued to the original payment method after inspection and confirmation that the returned items meet the eligibility requirements.
  • Please allow 3–5 business days for your refund to be processed after we receive and inspect your returned product at our warehouse. Additional bank processing times may apply.
  • Shipping fees are non-refundable once delivery services have been completed.
  • Returns received late or without authorization may be refused.

Packaging Requirement

  • Please retain the original packaging if you wish to return an item.
  • If the original packaging is missing, a restocking fee will apply.

Warranty Policy

Our Quality Guarantee

At our local manufacturing facility, we don't just build sofas; we build the centrepieces of your home. Because we control the process from the first cut of the wood to the final stitch of the fabric, we stand behind our craftsmanship with one of the strongest warranties in Western Canada.

1. The 10-Year Structural Frame Warranty

We guarantee that your furniture’s internal frame will be free from manufacturing defects in workmanship and materials for ten (10) years from the date of delivery.

  • What’s Covered: Frame breakage, joint failure, and structural integrity of the kiln-dried hardwood.

  • The Promise: If the frame fails under normal residential use, we will repair or replace it at our discretion.

2. The 2-Year "Everything Else" Warranty

For the components that work hard every day, we provide a two (2) year limited warranty covering:

  • Webbing: Loss of resiliency or snapping.

  • Stitching & Seams: Separation or unravelling of threads under normal use.

  • Foam & Fill: Abnormal loss of resiliency (note: slight softening of foam is a natural characteristic of high-quality polyurethane and is not considered a defect).

3. Fabric & Upholstery

While we source the highest grade Performance Fabrics, fabric warranties are typically provided by the textile manufacturer. We offer a 2-year warranty against unusual seam slippage or fabric tearing.

Note: This warranty is valid for the original purchaser only and is non-transferable.

Exclusions

  • Damage caused by misuse, negligence, improper handling, accidents, fire, flood, or natural disasters.

  • Normal wear and tear, including scratches, dents, fading from sunlight or heat, sagging, or softening of cushions.

  • Damage from unauthorized modifications, improper assembly, or use of improper cleaning agents.

  • Fabric pilling or fading (standard wear and tear).

Warranty Claim Process

  1. Contact our customer service team within the warranty period.

  2. Provide proof of purchase and a detailed description with photographic evidence of the defect.

  3. Upon review, we may repair or replace the defective item or the entire furniture item at our discretion. In some cases, a return for inspection may be required.

  4. If repair or replacement is not commercially feasible, a store credit may be issued at our discretion.

  5. All warranty decisions, including remedies, are at the sole discretion of Sofara.

  6. Transportation or shipping costs for warranty claims are the customer’s responsibility unless stated otherwise.

Legal Rights

This warranty is provided in addition to, and does not affect, your legal rights under applicable provincial and federal consumer protection laws. Nothing in this policy limits, alters, or excludes any statutory rights or remedies to which you are entitled by law.

Limitations of Liability

Sofara is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the repair or replacement of defective furniture, as outlined above.

Contact Information

For returns, warranty claims, or further inquiries, please contact our customer service team:

Thank you for choosing Sofara. We appreciate your trust in us and look forward to providing you with many years of comfort and satisfaction.