Shiping Policy

Thank you for taking the time to explore Sofara design for your Purchase. We are committed to providing reliable and efficient shipping services to our customers. Please review our shipping policy below for important details about our delivery methods, charges, and procedures.

Shipping Methods & Charges

Standard Shipping

  • Flat rate of $149 for deliveries in BC and Alberta (excluding remote areas).

  • We do not deliver to a P.O. box.

White Glove Delivery

  • Available only in the Lower Mainland.

  • Door Delivery is offered in Alberta.

  • White Glove Delivery includes in-home placement, unpacking, assembly (if required), and removal of all packaging for a seamless experience.

Note: After receiving the order, we will check with our Delivery Partners. If delivery to your address is not possible, we will inform you by phone or email. You will get a full refund to the original method of payment without any deductions.

Customer Pick-Up

  • Complimentary pick-up is available from our warehouse.

  • To arrange a pick-up, please contact our customer service. If someone other than the purchaser will collect the order, notify us in advance and ensure they bring a valid photo ID. Failure to do so may result in our warehouse team declining the pick-up.

Estimated Delivery Timeline

  • Once your order is confirmed and approved, we will provide an estimated delivery date.

  • Most products ship within two weeks, but delivery times may vary depending on your location and product availability.

  • While we strive to meet estimated timelines, delays can occasionally occur. We will keep you informed throughout the process.

Delivery Process

  • We use reputable carriers to ensure the safe delivery of your order. Carrier selection is at our discretion.

  • After processing your order, our team will contact you to schedule a convenient delivery time.

  • On the day of delivery, the carrier will reach out to coordinate final delivery details.

  • Please ensure you or an authorized recipient is available at the scheduled time to receive your order.

Reporting Damaged or Defective Items

  • Please inspect your items at the time of delivery. If you notice any damage or defects, inform the delivery team and contact us within 24 hours. We will work quickly to resolve any issues.

Order Modifications & Cancellations

  • To modify or cancel your order, please contact us as soon as possible. Orders cannot be cancelled once shipped.

  • You may cancel your order before production begins. Once production or shipping has started, cancellations are not possible. Please refer to our Return & Refund Policy for more information.

  • Additional carrier fees, such as those for missed delivery attempts or access issues, may apply and are the customer’s responsibility.

Access & Entry Requirements

  • Product and box dimensions are listed on each product page. We recommend measuring your space in advance to confirm the item will fit comfortably and can be easily moved into the intended room.

  • Customers must ensure that all items can fit through doorways, elevators, hallways, and other access points before delivery.

  • If delivery cannot be completed due to access limitations or missed appointments, any redelivery, return, or storage fees will be the responsibility of the customer.

Order Holds

If you would like to receive your order after the estimated delivery window, you can provide a preferred delivery date in the instructions at checkout or by contacting our customer service. We are happy to hold your items for a maximum of 30 days. Please ensure you specify your desired delivery date so we can schedule the hold accordingly.

CONTACT INFORMATION

Email: info@sofara.ca
Website: www.sofara.ca
Phone: 236-243-0005

We strive to provide an efficient and enjoyable shopping experience. If you have any questions about our shipping policy or require special delivery arrangements, please get in touch with us. Our team will respond promptly and professionally to assist you.