Shipping policy

At Sofara, we are committed to providing reliable and efficient shipping services. This policy outlines our delivery methods, charges, timelines, and your rights under British Columbia's Business Practices and Consumer Protection Act (BPCPA) and applicable Canadian federal law.

SECTION 1 — SHIPPING OPTIONS & CHARGES

The following summarizes our available delivery methods. Contact us to confirm availability for your address.

Standard Shipping

  • Service Area: BC & Alberta (excluding remote areas)
  • Cost: CAD $149 flat rate
  • Includes: Doorstep delivery
  • P.O. Boxes: Not accepted
  • Alberta: Door delivery available (confirm eligibility)

White Glove Delivery

  • Service Area: Lower Mainland only
  • Cost: Contact us for pricing
  • Includes: In-home placement, unpacking, assembly, packaging removal

Customer Pick-Up

  • Location: Warehouse (Lower Mainland)
  • Cost: Complimentary
  • Includes: Self-collection from warehouse

Note: All shipping charges are disclosed before purchase. No additional fees will be applied without your consent. If delivery is not possible after order confirmation, a full refund will be issued.

1.1 Standard Shipping

  • Flat rate of CAD $149 within BC and Alberta (excluding remote areas)
  • No delivery to P.O. boxes
  • Alberta door delivery available (confirm with us)

1.2 White Glove Delivery

  • Available in Lower Mainland only
  • Includes placement, unpacking, assembly, and packaging removal
  • Contact us to confirm eligibility

1.3 Customer Pick-Up

  • Complimentary warehouse pick-up
  • Appointment required
  • Authorized third-party pickup must present valid government ID

SECTION 2 — ESTIMATED DELIVERY TIMELINE

Order Confirmation: Delivery date estimate provided after confirmation
Standard Lead Time: Most orders ship within 2 weeks
Delays: You will be notified of any delays
Order Hold: Orders can be held up to 30 days

Note: If delivery is significantly delayed, you may have the right to cancel and receive a full refund under consumer protection laws.

SECTION 3 — DELIVERY PROCESS

  1. Our team contacts you to schedule delivery
  2. Carrier confirms delivery details
  3. Ensure availability to receive delivery
  4. Inspect items upon arrival and report issues within 24 hours

Inspection Rights: You may inspect goods before signing delivery acceptance. Report damage immediately.

SECTION 4 — ACCESS & ENTRY REQUIREMENTS

  • Check product dimensions before delivery
  • Ensure doorways, hallways, elevators can accommodate items
  • Door width should exceed product box height
  • Customer is responsible for ensuring access

Note: Failed delivery due to access issues or missed appointments may result in additional fees.

SECTION 5 — ORDER MODIFICATIONS & CANCELLATIONS

Before Production: Full cancellation allowed
After Production Starts: No cancellation
After Shipment: No cancellation (refer to Return Policy)
Missed Deliveries: Additional carrier fees apply

Note: Some purchases may qualify for statutory cancellation rights under BPCPA.

SECTION 6 — DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged:

  • Inspect items during delivery
  • Inform delivery team immediately
  • Contact us within 24 hours with photos and order details
  • We will arrange repair, replacement, or resolution

Your Rights: Products must meet quality standards under Canadian law. Your rights are not limited by the 24-hour reporting window.

SECTION 7 — GOVERNING LAW & DISPUTES

This policy is governed by the laws of British Columbia and Canada.

For assistance:

SECTION 8 — CONTACT INFORMATION

Email: info@sofara.ca
Website: www.sofara.ca
Phone: 236-243-0005

Thank you for choosing Sofara. We look forward to delivering comfort to your home.